SHIPPING INFORMATION:
We will ship orders in 1-3 business days of receipt of order.
U.S. Postal service shipping time is in addition to our handling time.
All orders are shipped First Class, Priority, or Express Mail via the United States Postal Service (USPS).
RETURN INFORMATION
We Guarantee Your Satisfaction with all Twin Elegance merchandise. If you do not feel that your purchase has lived up to your expectations, you have 30 days from the time of receipt to return it.
We will gladly refund the purchase price, exchange it for same item, or credit the amount against the purchase of another item. We cannot refund your shipping charges. Please contact us know via our contact form or send email to contact@twinelegance.com if you have any questions. Ship items to:
Twin Elegance
9320 214th Place
Queens Village, NY 11428
Returns MUST arrive in 100% resalable condition to qualify for a refund, unless defective. Please complete the return slip and include it with your package.
Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund check to be processed.
What if I received the wrong item?
Contact the Customer Service department for assistance at contact@twinelegance.com or 646-285-6441. Customer Service is open Monday through Friday from 10:00AM to 6:00PM Eastern time. Please have your account number ready to ensure fast service.
What if an item is missing from my order?
Contact the Customer Service department for assistance at
contact@twinelegance.com or 646-285-6441. Customer Service is open
Monday through Friday from 10:00AM to 6:00PM Eastern time. Please have
your account number ready to ensure fast service.
What if I received a damaged or defective item?
Contact the Customer Service department for assistance at
contact@twinelegance.com or 646-285-6441. Customer Service is open
Monday through Friday from 10:00AM to 6:00PM Eastern time. Please have
your account number ready to ensure fast service. We will promptly send a replacement or issue a full refund after you have returned the damaged or defective product. You are not charged any additional shipping or handling fees for replacement shipments. All we request is notification upon receipt of goods and the return of damaged or defective product. We are unable to accept Damaged or Defective claims after 90 days from date of receipt.
What if the item color does not match the picture?
We cannot guarantee that your computer monitor's display of any color will be accurate.
At Twin Elegance your satisfaction is guaranteed. If any product does not live up to your expectations, simply send it back within 30 days from the date of purchase. Unfortunately, we cannot refund your shipping charges.
Are shipping and handling charges refundable?
Unfortunately, we cannot refund shipping and handling charges.
When will my credit appear on my account?
Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund check to be processed.
Shipping & Returns |
